Privacy Policy for Domestic Cleaning Services by Dusty Duck

Last updated: 21.01.26

At Dusty Duck, your privacy matters to us. When you get in touch, work with us, or browse our website, you’re trusting us with your personal information — and we take that responsibility seriously. This page explains what we collect, why we collect it, and how we keep it safe, all in line with UK GDPR.

1. Who We Are

Dusty Duck is an Domestic Cleaning service based in the UK.
We create thoughtful, bespoke designs shaped around the people who live in them.

Data Controller: Dusty Duck
Email: dusty_duck@outlook.com
Address: 2 Holderness Cottages, Arnold, Hull

2. The Information We Collect

Depending on how you interact with us, we may collect:

• Your name and contact details
• Information you share about your home or project
• Emails, messages, and enquiry details
• Website usage data (like IP address, browser type, and general analytics)
• Your marketing preferences

Nothing unusual — just the information we need to communicate with you and deliver our services.

3. How We Collect It

We collect information when:

• You fill in a contact form
• You email or call us
• You sign up for updates
• You browse our website (via cookies or analytics tools)
• You share project details during the design process

4. Why We Use Your Information

We use your information to:

• Respond to your enquiry
• Provide quotes and design services
• Keep in touch throughout your project
• Improve our website and client experience
• Send updates or marketing (only if you’ve opted in)
• Meet legal or accounting requirements

Everything we collect has a clear purpose — no unnecessary data gathering.

5. Our Legal Bases for Using Your Data

Under UK GDPR, we rely on:

• Contract — to deliver the services you’ve asked for
• Consent — for marketing emails
• Legitimate interests — to improve our website and services
• Legal obligation — for things like tax and accounting records

6. Who We Share Your Data With

We only share your information when it’s necessary, such as with:

• Trusted service providers (e.g., website hosting, email services)
• Contractors or suppliers involved in your project (with your knowledge)
• Professional advisers like accountants
• Legal or regulatory bodies if required

We never sell your data.

7. Storing Data Outside the UK

If any of our service providers store data outside the UK, we make sure they use proper safeguards that meet UK GDPR standards.

8. How We Keep Your Data Safe

We use secure systems, password protection, and limited access to keep your information safe. We regularly review our processes to make sure your data stays protected.

9. How Long We Keep Your Data

We keep your information only for as long as we need it. For example:

• Enquiries: up to 12 months
• Client project files: up to 7 years
• Marketing data: until you unsubscribe

10. Cookies & Website Tracking

Our website may use cookies or analytics tools to help us understand how people use the site. You can control or disable cookies through your browser settings.

11. Your Rights

You have the right to:

• Access the information we hold about you
• Ask us to correct or delete your data
• Restrict or object to how we use it
• Withdraw consent (for marketing)
• Request a copy of your data

Just email us at [your email] and we’ll help.

If you’re ever unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO).

12. Updates to This Policy

We may update this policy occasionally. The most recent version will always be available on our website.